Frequently Asked Questions (FAQs)

Question 1

WHAT SPECIMEN TYPES WILL MAWD ACCEPT?

Answer

MAWD accepts upper respiratory swabs (NP, OP, nasal, etc.), lower respiratory samples (sputum, BAL, etc.), and saliva for COVID-19 testing.

Question 2

WHAT TRANSPORT MEDIA AND SWAB TYPES DOES MAWD ACCEPT?

Answer

MAWD accepts synthetic swabs (non-cotton swab and non-wood shaft) and saliva in viral transport media, universal transport media, and saline.

Question 3

HOW CAN I ENSURE MY SPECIMENS ARE NOT REJECTED?

Answer

Follow all collection and transport procedures and ensure all specimens are labeled with patient name and date of birth and are accompanied with a completed order or requisition. Nasal Collection Sputum/Saliva Collection

Question 4

HOW SHOULD I STORE SPECIMENS ONCE COLLECTED?

Answer

Please return specimens to the laboratory as soon as possible. In the event of delay, specimens can be stored at ambient or refrigerated temperatures for up to 72 hours.

Question 5

I HAVE TO DIVIDE TRANSPORT MEDIA DUE TO SHORTAGES. WHAT IS THE MINIMUM VOLUME MAWD NEEDS WITH EACH SPECIMEN?

Answer

All samples must have at least 1 mL transport media.

Question 6

HOW SHOULD I PACKAGE/TRANSPORT SPECIMENS?

Answer

Specimens should be packaged for transport as UN 3373 Biological Substance, Category B. See more from the CDC by clicking here.

Question 7

DOES MAWD TEST ON WEEKENDS?

Answer

Yes, MAWD performs COVID-19 testing 7 days a week. Our hours of operation are 8:00 am - 10:00 pm, Monday - Friday. Our weekend and holiday hours are 8:00 am - 4:30 pm.

Question 8

HOW CAN I VIEW MY RESULTS? CAN RESULTS BE FAXED?

Answer

Results will be posted to the ordering client’s COVID portal, accessible by clicking here. During registration, clients may opt in for alerts via phone, text, or email when results are available. Additionally, results can be faxed to stations specified on your client account. If you do not have an account for the COVID-19 portal, please contact customerservice@mawdpathology.com Patients seeking results should contact their ordering provider. Results cannot be released over the phone.

Question 9

I HAVE A QUESTION ABOUT MY RESULTS, WHO SHOULD I CONTACT?

Answer

Please call MAWD’s COVID-19 department at (913) 396-6068 with questions. Results cannot be released to patients over the phone. For patients with questions regarding results, please contact your ordering provider.

Question 10

WILL MAWD DIRECT BILL OUR LAB?

Yes.

Answer

MAWD offers COVID-19 tests at the cash price of $149.00 per test.

Question 11